What is Our Cancellation Policy?
* We accept that often there is a good reason for your not being able to complete your travel arrangements; however when we confirm your booking the unit is held for you and not resold.
* Accommodation in Franz Josef is limited and prior booking is important.
* Therefore a minimum of 48 hours notice is required for cancellation.
* A cancellation penalty of one nightís accommodation applies if the reservation is cancelled within 48 hours of arrival or in the case of non-arrival.
You may cancel your booking in the following ways:
* By email: direct to firstname.lastname@example.org
* By phone: 0800 662 766 (free calling within New Zealand)
* By phone: +64 3752 0627
* By Fax: +64 3752 0624